Be a Part of the PIVOT Team
PIVOT is a rapidly growing company that is always on the hunt for great people from new industries and perspectives. Does this sound like you?
The core PIVOT team is small, cohesive and efficient. We get a LOT done with just a few dedicated, creative individuals. We love aviation, transportation, technology, innovation, and creativity. Everyone we work with or want to work with needs to be like minded!
If you’re a dynamic person with a passion for creative, adventurous pursuits, and you (or someone you know) have skillsets which would add some pizazz to our team, we want to hear from you! Our opportunities currently are for remote, self-paced commission only positions. Some may evolve into full time jobs in the future if the need presents itself.
Current needs are for sales and subject matter experts in Trucking, Maritime, Rail, Healthcare, Medical Insurance, Musical Supply, or Photography, or any other user group that would benefit from having PIVOT cases! If you are someone like this, we may have a place for your talents. The PIVOT model of remote employment support makes it easy for you to succeed and earn excellent commissions on every sale. Beyond sales, our growth requires experts to support our outside sales wizards with content development – filmmakers and photographers, graphic and industrial designers, tech geeks, and versatile folks who can simply make an office run.
We appreciate your interest and vision. We will be continuously reviewing our needs and submissions so while we may not reply to your input, please know that your application has been received. We are grateful for your interest.
Full-time, part-time, job share, contract, intern
ROLE AND RESPONSIBILITIES
The primary duty for the Production Support Specialist (PSS) is ensuring external customer orders are reviewed, assembled with precision, processed and shipped in an efficient and timely manner. The PSS serves as the primary conduit of information and order status between the Customer Sales Advisor (CSA) and their extensive enterprise customers. The PSS will be familiar with each external customer to the full extent possible for full context of the client needs. PSS is responsible for in-depth product knowledge for sale at the Company and must be fluent in topics such as material content, functions and functionality, available product configurations and compatibilities, and all available technical support documents which may be available. Use of Company accounting software and Customer Database will be required in the normal performance of the primary duties
- Proficient in Microsoft Office Suite including Outlook, Word, Excel and PowerPoint
- Taking the initiative to work with a sense of urgency on tasks undefined to your job responsibility
- Familiarity or the willingness to learn about international customs processing and Incoterms
Secondary duties include product assembly, assembly line preparation and maintenance and if required developing and following quality assurance process for all incoming and outbound shipments to guarantee accuracy and functionality. Physical/manual labor related to warehouse operations such as palletizing and breakout, shipping & receiving, inventory control and as required, heavy machinery operation (once trained) is expected and is tied directly to primary duties. Preparation of customer shipments to include using shipping software for all major carriers such as FedEx, UPS, DHL, and USPS. Development and maintenance of a PSS Operations & Training manual is a special project and will be used as the template for training all future PSS new hires.
- Ability to work in a non-climate-controlled warehouse environment
- Ability to pull inventory of up to but not limited to 50+lbs continuously throughout duration of shift on a needed basis
- Ability to learn and understand various PIVOT products and its operation
Tertiary duties include filling in for other workplace positions for short periods as manpower needs dictate. The occasional participation in company mandated functions such as quarterly inventory operations, office and warehouse cleanups or similar tasks. Training on all topics is proved but the PSS must possess the above-mentioned minimum skills in order to be fully considered for the position.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High School Diploma
QuickBooks Knowledge is preferred but not required
Company has a strict policy on workplace distractions during working hours such as mobile phone usage for external discussions or social media