Step 1: Access Your Customer Account

Go to your customer account using this link: Log Into Your Account

Step 2: Log In

• Enter your email address to receive a six-digit verification code.
• After entering the code, you will be granted access to your account.
  

Step 3: Request a Return

• Click on the order you want to return.
• Select the item you will be returning.
• Choose a reason from the drop-down menu.
• Click Request Return.
  

Step 4: Confirmation and Refund

• You will receive an email confirmation that your return request has been received and is being reviewed.
• Once the returned item is received and confirmed to be in new/unused condition, your refund will be processed minus the return shipping cost.

Step 1: Submit the Returns Form

• Complete the Returns Form and send it to sales@flyboys.com.
• Or call:
  Toll-Free (U.S. only): 1-888-435-9269
  International: +1-281-895-0128
  

Step 2: Obtain a Return Authorization (RA) Number

• All returns must include a FlyBoys-issued RA # (Return Authorization Number).
• The RA # is typically your order number.
• If you don’t know your order number, please Contact Us.
  

Step 3: Contact for Assistance

• Use the Contact Us form or call one of the phone numbers above with any questions about the returns process.
  

Step 4: Ship the Product

• Ship the product(s) to:
  FlyBoys PIVOT
  Attention: Returns
  9720 Landry Blvd.
  Spring, TX 77379

Embroidered or engraved items are not eligible for return unless an error was made by FlyBoys during production.