United Airlines connects millions of people to the places and moments that matter most. The company recognizes that its employees are the key to making those connections happen. With iPhone and iPad, all of United’s 85,000 employees are fully mobile and empowered to be their most effective — making tasks simpler to complete, communication easier, and flying more enjoyable for customers. And United employees participate in the ideation and development of iPad and iPhone custom apps, demonstrating United’s belief that inclusion propels innovation. This has enabled employees to come up with new solutions to improve travel and put customer service first.
United pilots aim to deliver best-in-class customer experiences. With iPad, they have instant access to their Electronic Flight Bag, a collection of apps for retrieving accurate, up-to-date information in the cockpit. With current data available at a touch, pilots don’t have to rely on paper manuals. Reducing this weight saves United 326,000 gallons of fuel and 21,000 trees’ worth of paper each year. And the SkyPath app utilizes the accelerometer built into iPad to sense and map turbulence conditions in real time, allowing pilots to plan safer, more fuel-efficient flight routes.
United’s tech ops team members have streamlined their entire network of maintenance operations with iPad and the United Tech custom app, transforming the way they work. United has also become the first and only passenger airline to obtain Federal Aviation Administration approval to digitize maintenance release documents using the secure Touch ID feature on iPad, contributing to time savings. This transformation has resulted in a nearly 20 percent reduction in tech ops delays on quick turns and a 30 percent reduction in deferred maintenance items.