WARRANTY

Warranty Program


PIVOT Warranty Information

We’re dedicated to making the most durable protective and useful device enclosures anywhere on the planet. But sometimes things happen, we understand completely. So if anything is wrong with your PIVOT product, we’ll work to make it right. Any product(s) damaged in shipping (when ordered from PIVOT direct) or defective product(s) must be returned directly to PIVOT in the original box or adequate cardboard packaging, freight prepaid. The Return Authorization Number (RMA#) must be included with the product.

Submit a warranty claim by completing our Warranty Request Form below or by contacting PIVOT at 1-281-895-0128 and asking for a PIVOT Warranty RMA# (we’ll still need the form so…).

PIVOT Case and Mount Limited Warranty

90 DAY LIMITED WARRANTY

All PIVOT cases carry a 90 Day Limited Warranty against defects in material and workmanship. What this means is that after 90 days you will know if something was physically wrong with the construction of your purchase or if is performing in manner which is other than expected with regard to protection This warranty applies to only the original owner and is void if the product is used commercially, structurally altered, or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warranted.

COMMERCIAL and GOVERNMENT USER WARRANTY

Many PIVOT customers are commercial enterprises such as passenger airlines and governmental/military organizations. These users may have unique terms, including replacement and time value. Refer to your local administrator for instructions on how to initiate warranty action for your specific entity.

WARRANTY DISCLAIMER

This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the PIVOT enclosure. If warranty action applies, the manufacturer will repair or replace, at their discretion, the PIVOT enclosure or any part or component that is deemed defective.

This warranty does not include any entity employing PIVOT enclosures and/or mounts in “group use” settings. PIVOT cases are intended for issue to individual users. PIVOT reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of distributors, partners, other resellers, or consumers other than to retain the basic connection functionality between all enclosures and related mounting plates, common and unique to all PIVOT products.

Damaged products must be returned directly to PIVOT, in the original box or adequate cardboard packaging, freight prepaid. A copy of the original sales receipt and the Return Authorization Number (RMA#) must be included with the product. Items received without prior authorization will be refused or disposed for security purposes.

PIVOT Power Limited Warranty

In order to facilitate the timely processing warranty claims, the following information must be provided by Buyer to PIVOT in connection with each warranty claim submitted to PIVOT. After all of the items listed below are completed and provided to PIVOT, PIVOT will attempt to provide a response regarding repair, return or replacement of the product within thirty (30) business days. Upon discovery of a defect or malfunction by Buyer, Buyer shall notify PIVOT of any such defect or malfunction, which notification must be received by PIVOT within ten (10) business days from the date of discovery of the defect or malfunction by filling-in all of the required information fields found in the RMA Request Form below.

Buyer’s Company Name      

Company physical address (street, city, state, zip, country)      

Name of person submitting claim      

E-mail address      

Telephone number      

Original purchase invoice number      

Item part number/model      

Item serial number      

Clear description as to the scope of the problem and requested action to resolve complaint      

Date that the problem first occurred

PIVOT Return Materials Authorization Request Form and Procedures

HOW TO SETUP A REFUND/EXCHANGE

Submit a refund/exchange request by completing our Warranty Request Form below or by contacting PIVOT at 1-281- 895-0128. Only new, unused products purchased from PIVOT directly are eligible for refund. A valid form will be required prior to issuing an RMA#. Fax submission is a secondary option and may be sent to 1-281- 895-9517.

If your refund is approved, you will be supplied with a Return Material Authorization number (RMA#) to return your product. Return shipping costs are at your expense and non-refundable.

Ship your return product (please include the RMA# you are provided) to:

PIVOT
Attention: Returns
9720 Landry Blvd.
Spring, TX 77379

We recommend keeping a copy of your tracking number for your records. Once the return is received at our warehouse, please allow 7-10 business days for us to process your refund or to ship out your exchange product. A PIVOT CSA will gather more information about your return and determine whether or not the damage is covered by your warranty. If approved, we will validate your request and then contact you to discuss return procedures. You will be given a Return Material Authorization number (RMA#) and a prepaid FedEx label to return your product.

Submit Warranty Request

  • Please complete this form and include your invoice number associated with the original purchase of the damaged products.


    Shipping: Package your product carefully in a cardboard tube or box to avoid damage in transit. We suggest sending your product using UPS or FedEx shipping. If you would rather send your product by U.S. mail, please remember to insure your package.


    Repair Fees: Once your shipment arrives at our service center, a PIVOT technician will review your claim and damaged product. If your claim is determined to be the fault of manufacturing or if the product does not meet the quality standards of the PIVOT brand, your product will be repaired or replaced free of charge. If the damage claim is determined to not be the result of a manufacturing fault, our customer service team will contact you regarding the repair cost.


    Please Fill in your information below:

  • Are you submitting this request for a personal purchase, or for a PIVOT product issued to you by your employer?
  • (i.e. PIVOT Case, PIVOT Mount, PIVOT Power, PIVOT Accessories)
  • (i.e. Are there several of the same product experiencing this problem)
  • (i.e. FlyBoys.com, Sportys.com, Pivotcase.com)
  • Please describe in detail what the damage or malfunction is. If your PIVOT product was damaged during use, please describe how that occurred (i.e. dropped, crushed, etc.).
  • Drop files here or
    You can also email videos of malfunctioning product to: contact@flyboys.com
  • PIVOT Customer Service Department Address: (Please Include your Invoice Number) RA-(YOUR INVOICE NUMBER) Military Pilot Supply of Texas, Inc., dba Flyboys 9720 Landry Blvd., Spring, TX 77379 Tel: 1-888-435-9269